Thank you for your review; we value all feedback as this helps us to improve our service where required. At Quarry Hall our team has been working tirelessly with the Local Authority and relevant Healthcare Multidisciplinary Agencies to provide a safe environment for both residents and colleagues. During the Covid-19 pandemic, all pre-admission assessments are being carried out over the phone with the expectation that the information provided is accurate to enable us to make informed decisions and safe admissions. Unfortunately, the information provided was not an accurate account of behaviours and presentation on admission. We have a duty to consider the needs of all residents residing in our home to ensure their wellbeing and safety is maintained. Our local General Practice is affording us extraordinary support which includes virtual visits, physical visits or both, daily or as required. Our team is working in unprecedented circumstances and they are altruistic in their approach to caring for our residents.