Dear Kim<br><br>Thank you for your comments. We are very surprised by some of the issues that you have raised. For example, we are very proud of our beautiful gardens here at Ashridge Court and do try to ensure that our residents spend as much time out of doors as possible when the weather is fine, where feasible and appropriate, of course. However, we will take on board everything you have said and do our best to improve our service for the future.