Thank you for your review. I would just like to say that we were very grateful to have the privilege of meeting your Grandmother. Her personality was brilliant and she never failed to place a smile on everyone's faces. Unfortunately, we were only able to look after your grandmother for a short amount of time, however, we really appreciate the brightness she brought to the home. It is a really unfortunate situation and I understand it is difficult to not be able to see your loved ones. We will continue to do our best at looking after The Hollies residents securely. Thank you for all your kind words and we wish you the best in the future.