Thank you for your review. We would like to say thank you for all your kind words. Your Grandma was a lovely spirited woman who was always grateful for everything. She had such a kind, strong heart and we will miss her dearly. The Hollies understand the importance of contacting your loved ones in this unfortunate situation, so we try our hardest to make sure everyone is able to do so. We are very happy to see lovely comments regarding our service and environment and we wish you the best in the near future.