Dear Jo-ann, thank you for your comments. We have been in touch with you regarding your late mother and the circumstances of her death, and, hopefully, provided you with a full explanation. We take the health and wellbeing of our residents very seriously and ensure that all our staff have the required knowledge and training to do their jobs to the best of their ability. We have taken on board what you have said and are doing everything we can to improve our service for the future.