Thank you Thomas. Firstly, it was a pleasure to care for your father over the last few years – he was delightful, and we believe enjoyed his time with the Holly Lodge family. Since your review, we have spoken – and we hope made it clear that your father’s step-daughter was listed as next of kin. She took care of his affairs. Unfortunately, and despite having mental capacity, your father never informed us of your existence. It’s not to say you weren’t in his thoughts, but he never mentioned you nor would we question his step-daughter as your father’s named next of kin. We wholeheartedly understand you being upset at his passing, as are we – but please rest assured - we always consult with a next of kin and or those with active involvement in a resident's well-being in our care. Having spoken to you we believe you are somewhat appeased and have contacted your father’s step-daughter to reconcile any concerns. We wish you the best for the future and of course, fondly remember your father.