I am really saddened to read this review. I would like to think that all resident and relatives who leave Bablake House have a positive outcome.  I am always available to assist residents and relatives coming back into the home if I am needed, I am unaware of the comment about not working on Saturday evening. The mention of staff being slow to respond I will take to the next staff meeting where this will be discussed and lessons learnt.  Again I am sorry that this experience was not a good one for this family and we will use this review and to improve our standards moving forward. Also, I would like to thank our hard-working and dedicated staff, at Bablake House and in all Care Homes for their dedication and hard work over the past two months. Also everyone please keep safe.  The Manager