Thank you, Catherine, for your comments about Balmoral Care Home. We appreciate you taking the time to give feedback and letting us know how we are doing. We have acknowledged the concerns you have, and improvements you have suggested to better the home. We have recently appointed a new and experienced Unit Manager, as well as increased the size of our team to ensure someone is always available. If you would like to discuss any concerns directly, please reach out to us at the home. Thank you again and take care.