Thank you very much for your review and your kind words about our care home, it means a lot to the staff and me. We always strive to deliver the kindest care and the highest quality of care at Hodge Hill Grange. We are concerned about your comments in relation to glasses and nail care. To enable us to look into this further, we welcome you to contact the home and make an appointment with the home manager to discuss this further. We look forward to hearing from you. Again we are sorry for your experience.