Thank you so much for the lovely compliments about the staff team. They really are a great team at Woodlands and I will ensure that your feedback is passed on to them. I was sorry to read your comments about the management team. As Woodlands is a large home with a large staff team, the manager’s role is very managerial which is why we have a senior management team, including the home manager, deputy home manager and clinical services manager, down to a unit manager. I am sorry that you were unable to see this teamwork during your father’s stay with us, and we will look to improve upon this in the future. Many thanks for your feedback.