Thank you for taking the time to review West Hall and we are pleased that you rate our overall standard as excellent. We have had some new staff in the kitchen, who have now settled in well. Meals are monitored regularly and we also have a comments book which staff and residents are encouraged to use and this is regularly reviewed by the manager. Menus are planned with guidance and consultations from the residents, to ensure a variety of meals that will ensure that their likes and tastes are catered for. We do normally use free-standing air conditioning units when required, however, due to current infection control guidance,  we are not able to use these at the present time.