Thank you for taking the time to complete a review of our home, staff and facilities; I know that this will mean a great deal for staff. Hopefully, now that we are in phase 1 of opening the home for a family member to visit, this will elevate the difficult time that our residents have experienced through this pandemic. Activities have also been re-instated as well, as the coordinator had been off work. We hope to see new residents to the home as due to the strict infection controls by the staff we are able now to welcome new admissions and knowing your mother she will welcome these as much as she does the staff.