I am so pleased that you have highlighted the difficulties that some residents may have when moving from their own environment to a new one. I and the care staff are pleased that for your mother this was a smooth transition. Your mother is a very likable and friendly person and she loves having a cup of tea and a chat with the residents and staff alike. We value her contribution at the home in being involved with activities as well as having good ideas to bring to the residents' meetings. New residents to the home are always welcomed by your mum and she soon makes them feel part of the group at the home. It is important that relatives such as yourself are also a big part of the community and we will be forever grateful for the design and time that you gave to the home in creating the new bar area in the home for our residents to enjoy for years to come. Thank you.