Thank you for your positive words. We are always looking for ways to improve, and we were surprised to hear that, in your opinion, we weren't meeting the highest possible standards for cleanliness, safety/security. Please rest assured that this has been raised with Management as a priority. During Covid-19 we've focused carefully on high standards of safety and cleanliness, and this has ensured that we have no active cases of Corona, but we're always open for improvement!