Hello,<br>I’m very sorry we said we’d call back and didn’t. <br>We take communication between residents and their family very, very seriously, and we apologise that our communication was not as robust as normal.<br>Moving forward, we will always let you know how your son is and I know you have a good relationship with a member of staff who regularly updates you. In the meantime, we look forward to welcoming you back once we are open again for visitors.