Good morning C W. Thank you for taking the time to write and publish this 5/5 review for our care team and care home at The Lilacs. It's a real shame that you have not been able to enter the building yourself (for the benefit of other readers - this is owing to restrictions imposed to protect our residents from COVID-19). It's great that the care team have been making full use of electronic communication to keep you updated, not just in terms of any questions you may have, but also by sending you news of events and the general goings-on in The Lilacs. It's great that your mum is really happy and settled. We are currently working with an architect to see how we can safely invite visitors back into The Lilacs to meet in a safe 'visiting room'. We hope to have this installed and in use by no later than the end of September 2020. Until such a time managed/restricted visits in the garden are possible - by prior arrangement with the care home manager. Kindest regards.