Good morning D A. Thank you for taking the time to write and publish this review of your own, and your friends, experience of our care team and care home at The Lilacs. It's great to hear that since moving in your friend has regained her self confidence and is happy. We note the feedback about items of clothing - these mistakes do happen from time to time in care homes where there is a large volume of laundry (that's not to say they should, of course). We do ask all residents/their representatives to label all items of clothing as this does help our laundry teams greatly to be able to ensure that all items make their way back to the right rooms. I know the care home manager will speak to the chef with regards to the comments about food. Thank you again for this valuable feedback. Kindest regards.