Thank you for your feedback which I welcome in helping to improve our service. As General Manager of Somerleigh Court, your experience of our ‘kind and caring staff’ means a great deal to me, as this is an aspect of our business we pride ourselves on.  Equally, I always encourage residents (and their families) to come to me directly with any feedback (positive or otherwise), so that any issues can be addressed quickly and satisfactorily.  We also instigate regular audits, spot checks, with our management team working on the floor, alongside colleagues.  I am currently looking into the points you raised – so thank you again.  In the meantime, I hope everyone who lives and works at Somerleigh Court is enjoying the recent refurbishments we have introduced.