Thank you very much for your kind words. We feel that communication with our relatives is key to a succinct service and I am pleased that you feel the quality of care your mother has received has been impressive. I noticed that there were a few areas where you felt we could improve. At Court Lodge, we are always aiming for perfection. I would love the opportunity to discuss these points in more detail with you to understand how we could continue to improve the service we provide. Please do get in touch with the home at your convenience and ask to speak with our Home Manager.