Thank you for your feedback. We appreciate you taking the time to share your views. All of the staff are committed to providing the best possible care experience for all of our residents and we are disappointed to hear that you feel this has not happened in your case. In the past year, the home has been under a new management team who have worked hard to address the concerns you have raised. We have improved communication through a comprehensive recruitment and training programme as well as improving the surroundings by installing new dining rooms and redecorating areas of the home. We appreciate all of your comments and encourage you to reach out to us directly at the home if you would like to discuss anything further. We look forward to hearing from you.