Thank you for your review and the positive comments you have made about the team here. They work hard to ensure our residents are given the best care at all times. Oulton Park is part of a region and a division which have been overseen by the same Managing Director for nearly four years so that, even when it isn’t possible for a General Manager to remain in the service, the continuity is delivered in the home. Whoever leads the home is also guided and supported by strict Barchester protocols, systems and processes which ensure the residents are as unaffected as possible by change. I am a previous Oulton General Manager and am delighted to be back leading this lovely home. Be assured I am available at any time should you wish to discuss any elements of our service in the future. Thank you, Jackie Tayler.