Thank you for taking the time to leave us your feedback. Our staff are committed to providing the best possible care experience for all of our residents and we are sorry to hear that you feel this has not happened in your case. Warmley House Care Home is a converted, Grade 2 listed building with many original features. As such, the rooms have been created by the construction of partition walls. The decision to move a resident is never taken lightly and is usually to support their ever-changing care needs. The current Home Manager, Peter Mason, has been in the home since April 2019. In this time, all new and existing staff members have completed the required training and the use of agency staff has vastly decreased. Although we are unable to comment on all of your concerns here, we welcome an opportunity to discuss these further with you. Can we ask you kindly to contact the Home Manager or Regional Manager to arrange a meeting? Thank you once again, we look forward to hearing from you.