Thank you, Suzanne, for taking the time to leave us feedback on your experience with us. We pride ourselves on providing exceptional service, so we are disappointed to hear that you feel this is not the case in some areas. <br>Strict infection control processes are in place in our home. We receive regular inspection visits from Leeds CCG infection control team and we are confident that they are satisfied with our infection control practices, both before and during the Covid-19 pandemic. <br>Our residents are regularly using FaceTime to communicate with their relatives during this time, a full activity programme is in place and for those residents who are either unable, or choose not to join, we ensure that they have 1:1 time with our carers and wider team. Our café is on the ground floor and complimentary drinks are provided for all visitors on a self-serve basis. Our Home Manager is always willing to discuss any of your concerns further. Thanks again.