We’re grateful for your feedback and are delighted with the positive comments and scores for the care and support we provide here at The Potteries. The Chiropodist was only brought in for emergency appointments, of which your mother was one, as she’s seen regularly every 4-6 weeks due to extremely painful in-growing toenails. We do ensure that PPE is always worn and she follows our strict guidelines within the home. We have been extremely strict and followed all government guidelines. However, we do take your concerns and feedback seriously and would like to thank you for taking the time to share your views - we will arrange for a manager at the home to get in touch and discuss this further with you.