Thank you for your review, we value all feedback as this helps us to improve our service where required. We currently have the appropriate staffing numbers on both floors as set by HC-One and we have an additional 11 staffing hours generally shared between floors. Staff are very busy and work extremely hard. However, they still find time to chat and interact with residents whenever possible. Please be assured we do meet the required standards of the Regulator and the Local Authority is aware of the current staffing levels in the home.