Thank you for your review, we value all feedback as this helps us to improve our service where required. We apologise you feel communication from the home was an issue. The Home Manager is available daily by email or phone to discuss any concerns you might have. Our housekeeping team have informed us there are two residents with the same initials, and an offer of laundry ID buttons was made to try to resolve this issue. We aim to provide enjoyable, nutritious meals for all our residents, and I am pleased to say their feedback has been positive. Please be assured resident weights are monitored either weekly or monthly as needed.