Thank you so much for this feedback and in particular for your feedback regarding the staffing and call bells. Staffing of the home is planned well in advance and we have the advantage of not relying on temporary staff at all to provide nursing and personal care, I am therefore disappointed that you felt staffing levels have not been optimised. I monitor every call bell in the home daily and am sorry if you feel that you have had to wait for your bell to be answered. I have considered all aspects of your feedback and will share this with staff with the aim of trying to make further improvement. Thank you again.