Dear C B,<br> <br>Thank you for taking the time to provide us with your feedback. <br> <br>On behalf of Solent Cliffs, I am sorry to hear that the standards of care did not meet your expectations. I understand that your father has significantly improved in the 2 years and 7 months of being cared for at Solent Cliffs considering that he was given a few months' prognosis. <br> <br>Having joined the company in May 2020 and been informed of your concerns which were being dealt with promptly by one of the senior management team, I can understand your frustration based on the rating described in carehome.co.uk. If given enough opportunity to know more about your father and your active involvement, we could have moved forward in a positive direction.<br> <br>I am sorry that your father’s move to another nursing home, occurred too soon. We take every comment to the utmost seriousness and have logged your feedback as part of our Customer Satisfaction survey to be able to address any aspect of the Home’s services that needs to improve.<br> <br>We always strive to get customer service right and ensure that all the people under our care are safe, well cared for, and satisfied with the service they receive. To this end, we are deeply sorry.