It has been a particularly difficult few months with the staff facing challenges which could not have been predicted, and I am glad that you have commented so positively. It makes me very proud of every department who came to work, even at the height of the outbreak, and smiled their way through. I could tell you of the tremendous pressure we all felt trying to maintain a level of normality with loved ones, but some of the innovative ways in which we tried to overcome the limitations of contact was wonderful to see. With the move to stage three of the visiting strategy, I am nervous, but looking forward to welcoming you once again into your mum's home.