Thank you for your kind review of the home and staff. We apologise for the lack of communication to you from the home regarding the period of hospitalisation for your Mother. I understand that the home tried your mobile first and when they were unable to leave a voicemail, another member of the family was contacted with an update. If you would like to call the home, the Manager would be happy to update your contact details and discuss the outcome of the hospital visit and subsequent referrals with you.