We are saddened by this review especially during this very difficult period of the Pandemic. Due to COVID, we had to stop all internal visiting of relatives but during the 5-week stay in the home, 13 window visits occurred. Daily calls were made to one family member by the staff to give them an update as well as the comms mentioned. We fully appreciated that this was a very difficult time not having open access to the home and their loved one, however, we still needed to be able to have the time to deliver the care and therefore families were asked to limit their calls to once daily to the home.<br>We provide a lot of training to ensure staff are approachable and understanding,  if it’s felt that anyone is rude or indifferent we would welcome details of this so that we can investigate and address this.<br>We are sorry that you feel your experience with our home was unsatisfactory and we are very sorry to hear about the loss of your father.