Thank you for your review, we value all feedback as this helps us to improve our service where required. We really appreciate your positive comments regarding our home. It is unfortunate that during your Father’s stay at Hurst Hall that there was a number of changes made to the management of the service. As I hope you will understand, Managers leave for a variety of personal and professional reasons as was the case for Hurst Hall. We acknowledge the staff team did have the added pressure of working with different managers who had different leadership skills, however, all the managers recognised these challenges and supported the staff team alongside the Area Director and Area Quality Director.