Thank you for your kind words about our home and my team -  I will pass them on and it will bring a lot of happiness to everyone. We have always felt very supported by you and all your family members we are in regular contact with, and Mum very much knows that she is loved and well cared for here. We feel very privileged for you to have entrusted us with the care of your Mum and will continue to foster an ethos of excellency at our home.  Mum continues to do well and we are looking forward to seeing you soon. Please know that we are very appreciative of the dedication you have shown to finding the best home for Mum and your continued support and involvement with her care, as we continuously find the best way of working through open and honest conversations, which we often have to find the best and most person-centred solution for Mum to ensure her happiness and wellbeing here.