We are sorry you had a poor experience during this sad time, particularly as your mother had a very happy 13 months in our care. So understandably it is disappointing now to find your mother was left unattended. We accepted our duty of candour, expressed verbally and in several letters to you. Once again on behalf of Solent Cliffs we apologise. As you know it was the weekend and the OOH GP was contacted more than once to certify your mother's passing, which did not occur until 14.40 the following day. This was some 14 hours later following which the care team immediately attended to your mother and made every effort to preserve her dignity. The records state the team communicated with you throughout and kept you informed of reasons for the delay. The room was made presentable, window open and fan on to keep the room cool.