Thank you for taking the time to leave the review. We would like to assure you that we strive to consistently deliver the best possible quality care. We provide the residents with a wide variety of foods, which includes safe and basic foods such as brown bread but we also go above and beyond to cater to individuals' requirements and are more than happy to provide cream crackers upon request. We believe that we have never received this sort of request from you or your relative. According to our records, your relative is in direct contact with the social worker and the feedback they receive is that they are very happy with the care provided. If you would like to discuss this further please don't hesitate to contact us.<br>Kind regards,<br>Henwick Grange Nursing Home.