Thank you for your comments, they are greatly appreciated and will be used within our systems to constantly improve our service. We have adequate staffing for the dependency of our current residents and our team works hard to meet all of their needs. Since March of this year, we have only been able to allow essential medical visits due to COVID 19 restrictions but our staffing levels remain safe and within the guidelines of dependency measures. If you would like to discuss the concerns you have with a member of our senior team or the manager, please contact the home directly and we are available to answer any questions you may have.