We are grateful for your constructive feedback. Your mother has been with us for close to a year and within that time, we have tried to accommodate her every need, which includes our staff making sure her hair was cared for when the home hairdresser was unable to come in due to COVID. We do a full dependency analysis for each resident, which is used to plan your mother’s care team, in order to ensure that care is safe and appropriate for her needs at all times. However, we do take your concerns seriously and will pass your comments to the home manager, who will be in touch.