Thank you for taking the time to complete a review of our home. I was pleased to read that you thought our staff were kind, caring and showed empathy and integrity. I was disappointed to read that you thought communication could be stronger between our staffing groups. However, we will take this feedback on board and endeavour to improve upon this. I am pleased that you thought serious issues were resolved. Our Well-Being Team do try to offer a wide range of activities to cater to all our Residents. Your valued feedback will be cascaded to the team to allow us to improve upon the service we provide. Once again thank you for taking the time to complete this feedback.