Thank you for taking the time to review our home, we appreciate all feedback as it helps us to improve the service we provide.<br>I am delighted you felt the first 18 months of your Father's stay with us was positive and that shows in the numerous reviews and letters of thanks we received from you and your family, however I am disappointed this changed towards the end of your Fathers stay. Since Covid-19 began and due to the closure of the home in early March I understand things have been very difficult for resident’s and their loved ones as we couldn’t welcome visitors into the home which left you feeling like your Father was alone, especially since as a family you previously spent a lot of time with your Father.<br>After receiving your initial complaint, we conducted a full investigation as we take the issues raised seriously. Once again thank you for your feedback and I apologise that on this occasion, you felt we did not meet the standards that we are known for and expect to achieve.