Thank you for your review of Widnes Hall and will pass your kind comments on to our team. The health and wellbeing of our residents is our number one priority. As government guidelines change, we’re committed to ensuring how those changes impact on our homes is communicated to families and friends, so they are kept up to date. We recognise the importance to our residents of regular contact with their loved ones – and we’ve been working hard to enable visits to take place where it’s safe and appropriate to do so. As we move towards winter, our care home teams are seeing how visits can be arranged within a designated room in the home once full safety criteria – in accordance with Public Health England guidance - has been met. The home manager will be able to advise you about the specific visiting arrangements at Widnes Hall. We will ensure that you are in regular receipt of our newsletter and we would be happy to discuss your concerns at a mutually convenient time.