Thank you for your kind comments about our team at Ferndale Court. We have some fantastic colleagues and I am pleased to hear you have found them to be friendly. We are sorry to hear about your concerns regarding our laundry provision - our laundry team work hard to provide a high-quality service and have a process in place to minimise issues of this sort. May we also apologise that you found communication not as effective as it should be.  The Manager would welcome the opportunity to meet with you to discuss your concerns, should you so wish.