After reading your review I have just realised you are not happy at all with the activities, moving and handling and the way in which we are looking after your mum at Old Wall Cottage Nursing Home. Before lockdown you and the rest of the family visited on a daily basis and nobody expressed any concerns or complained about the care received by your mum at Old Wall Cottage Nursing Home. Four months ago we have eased the visiting restrictions and you and the rest of the family has been able to come and to visit. At Old Wall Cottage Nursing Home we are treating all the residents as individuals and we are respecting their wishes and preferences. Due to recent deterioration, your mum is no longer able to participate in a group or one to one activities and her mental state is not as good as it used to be. For many months your mum did not have any bruises especially after the new provider and management took over. I will invite you for a meeting where we can discuss about your concerns.