Thank you for taking the trouble to review our home. We can only apologise that on this occasion your appointment to visit did not happen on time. Everyone works so hard to ensure that things run smoothly, but there might be an occasion when, despite all the best intentions, it does not happen. Please be assured, the team at the home continue to make all efforts possible to ensure that our residents and their loved ones can remain in contact, by whatever means, despite all of the difficulties the current situation presents.