Many thanks for your kind words and your trust in Pontcanna House to look after your beloved dad. The health and well-being of our residents is our prime duty to ensure their care is met with high standards. Despite, sadly, dad was with us only for a short time during the months of the COVID-19 pandemic, I can assure you he left his signature at Pontcanna House as he was a very fine gentleman by all standards. It was our pleasure to look after him. It was unfortunate that you and mum were not able to visit and spend some time at Pontcanna House during that time to know about our activities and the facilities, as the quality of life of our residents is very important to all the staff at Pontcanna House. I can tell you proudly, for over the last few years around 8 compliment letters are published in South Wales Echo which I think our staff well deserved.