This is very unfortunate that we have received this review, which is not an accurate position of where Clevedon Court Nursing Home is and what it does. We pride ourselves on giving excellent end of life care and it seems, from this review, on this occasion we fell short of our very high standards. It is an isolated incident that happened late last year and it seems to be over a procedural issue and that we fully disclosed to CQC and the local safeguarding team. The concern was fully investigated and closed and we have enhanced our procedures to ensure this does not happen again and you will see from our other reviews this is most definitely a one-off concern. We apologise for any distress caused to this family.