Thank you for taking the time to write a review for Hartismere Place – we value all positive and negative feedback that will help us to ensure we are always improving the service we offer to residents. At Care UK, we pride ourselves on the care we provide and for enabling, supporting and encouraging residents with full mental capacity to make choices about their care and how much they would like to be involved in day to day activities. We also ensure that residents in our care are supported to maintain their independence, including visiting the toilet if independently mobile. We can assure you that all information provided on the pre-admission assessment for your mother was followed by the care team and the team have always ensured she is given the right to make choices regarding her care provision and activity involvement. As always, the home manager is always happy to listen to your feedback and discuss matters over the phone or in person and will be available should you need to discuss any further concerns.