We are sorry that this family feels deeply aggrieved in relation to the care received by a former resident of the care home. We have responded in detail to the complaints made by the family, having carried out a thorough investigation into all the allegations made. <br>A complaint had also been referred to safeguarding and no further action was deemed necessary. The regulators were also aware.  In addition, our team have endeavoured to support the family. <br>However we have identified some issues as regards levels of communication between the care home and the family, and between staff team members at the home, which will be subject to further training and development as part of the process of continuous review and improvement of our standards of care.<br>For the avoidance of any doubt, however, we deny the allegations made relating to the safeguarding and wellbeing of the resident concerned, or that the family has ever been misled by our staff.