We welcome all feedback as this allows us to learn lessons, review ways of working and reduce potential repetition. We have conducted a thorough investigation and responded with detailed findings. Despite a virtual tour of the home being conducted and the placement accepted, we agree that the resident expressed a wish to move almost immediately on arrival. We worked as swiftly as possible and in partnership with external professionals to facilitate a move to alternative accommodation. We recognise the difficulties many people experience when having to undergo a period of self-isolation when first moving into a care home, which is sadly necessary given the current government guidance concerning pandemic management. We provided a detailed response regarding the altercation that we accept occurred outside the home and apologised that we did not control this isolated noise from the street and have made adjustments to avoid any future occurrence.