Thank you for your review, we value all feedback as this helps us to improve our service where required. We are sorry your recent experiences at Airedale Care Home did not meet our usual high standards of service provision. We have recently appointed a new Home Manager who is conducting a full review of the home and working with colleagues, residents and relatives to ensure we are continually improving. The Home Manager is supported by area colleagues as well as hospitality, wellbeing and property specialists to ensure the service provided at Airedale is of the highest standard.