We are sorry that you have not been satisfied with some aspects of our service and would stress that we always encourage families to come forward with any concerns at the first opportunity. With regards to your concerns about the level of care, we would point out that the home has an excellent CQC report. Activities have necessarily been constrained by the pandemic but we have still tried to engage the wider community through Zoom events. The development of our organic garden has also regrettably been delayed by the pandemic but it is still going ahead. We strive at all times to keep families informed of what is happening through regular newsletters and other correspondence.